Refund policy

At Tryzm Collection, we strive to provide high-quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

Returns are accepted only if all the following conditions are met:

  • Return request is raised within 7 days of product delivery
  • The product is unused, unworn, and in its original condition
  • All original tags, packaging, and accessories are intact
  • An open-box video is mandatory while opening the package

Important: Returns without a proper open-box video will not be accepted under any circumstances.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, worn, or damaged products
  • Products returned without original packaging or tags
  • Items returned after the return window
  • Products damaged due to misuse or mishandling

3. Return Process

To initiate a return, customers must contact our support team with order details and proof of eligibility. Once approved, return instructions will be shared.

4. Refund Policy

Refunds are initiated only after the returned product is received and passes quality inspection.

  • Approved refunds are processed to the original payment method
  • Refunds are typically completed within 5–7 business days
  • Shipping charges are non-refundable unless the return is due to our error

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery along with:

  • Clear images of the product
  • An open-box video showing the issue

After verification, we will arrange a replacement or refund as applicable.

6. Changes to This Policy

Tryzm Collection reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated date.

7. Contact Information

For return or refund-related queries, please contact us:

Tryzm Collection
Phone: 917206838931
Email: tryzmcollection@gmail.com

8. Acceptance of Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.